New Delhi: After a woman shared ‘creepy’ messages like “miss you lot,” from a Swiggy agent who delivered groceries at her doorstep, the company on Saturday said that the delivery executive has been ‘deactivated’ from the platform upon investigation. The delivery employee began texting the her on WhatsApp, Prapthi, as per her Twitter handle, claimed that she had filed a complaint with Swiggy’s support team.Also Read – Swiggy, Zomato Asked to Furnish Grievance Resolution Framework Within 15 Days After Over 3000 Consumer Complaints
Delivery services like Swiggy and Zomato typically use a number masking feature that allows the agent to reach the customer over a call without access to their phone number – and vice versa. Also Read – Video: Tamil Nadu Traffic Cop Slaps Swiggy Delivery Agent; Transferred
Among other things, the delivery agent started sending her weird messages like “Miss you lot” and “nice your beauty, wonderful behaviour”. Also Read – Delivery Boy Who Worked at Ola & Zomato Becomes A Software Engineer, Leaves Netizens Inspired
“I’m sure that most women here can relate to this. I got a grocery delivery from Swiggy Instamart on Tuesday night,” Prapthi wrote on micro-blogging site Twitter. “The delivery guy sent me creepy messages on WhatsApp today. Not the first time, not the last time. Something like this is happening,” she added.
Prapthi further stated that she escalated the issue, but that Swiggy’s customer support team did not respond properly.
However, later in a post, she mentioned that the escalation team and the CEO’s office contacted her.
In a statement to IANS, a Swiggy spokesperson said that they are aware of this unfortunate incident and have been in touch with the customer ever since.
“Swiggy maintains a zero-tolerance policy towards inappropriate conduct of any kind, and the delivery executive has been deactivated from the platform upon investigation,” said the spokesperson.