“Telecom service providers are doing improvements and addressing the quality of service (QoS) issues, except in a few remote areas,” V Raghunandan, secretary, Trai, told ET.
He added that telcos including BSNL were performing fairly well on parameters such as network congestion and call drops over the last two years.
Raghunandan further said that the regulator has an extensive quality of service (QoS) regulation monitoring mechanism, and quarterly monitors every licensed service area (LSA) across mobile, broadband and fixed line services.
“We are very closely monitoring the service offered by telecom operators. If a fault repeats in any LSA, then we have a slab-wise increase in penalty, with a cumulative levy option,” Raghunandan said.
Trai comes out with performance monitoring reports (PMRs) on quality of wireless voice and data services and compliance status every quarter. “We are also supervising roadside drive tests by service providers, and measuring each area in multiple cities. It’s an extensive exercise,” the top official said, adding that the regulator imposes a fine if the issue remains unaddressed.
Raghunandan further said the sector watchdog has also witnessed unsolicited commercial communication (UCC) receding on the back of lower volume of complaints, and the nuisance would further ease out drastically after the introduction of caller-based identification, which is in works. “We are also monitoring UCC closely, and based on reports submitted by service providers, we analyse. There has been quite an improvement. Once the caller ID comes, the situation will further improve,” he added.